Today’s busy world is full of businesses that use self service answering systems to process their customer calls. While these types of systems can have their benefits, on the whole, relying on them to handle your customer service is a bad idea. Here are the top reasons why self service answering can be bad for […]

You understand the cost of running your business, and you probably understand the value of the goods and services that you provide to your customers. But, do you know the true value of customer service? Customer service can be even more important than the products or services that you’re selling–it can be almost invaluable. Here’s […]

Customers crave efficiency, but are you giving it to them? It can be easy to slip into complacency when it comes to customer service, but you need to make sure you aren’t inconveniencing your customers with long wait times, extended holds, and inefficient service reps. Here are some tips to increase customer service efficiency and […]

Customer loyalty is crucial to the retention of your customers. Why is keeping your customers so important? It costs around five times as much to earn a new customer as it does to retain an old one, so it’s far more cost efficient to spend your money improving your customer loyalty in order to retain […]

The holidays can be a busy time for your business. Depending on what you sell or do, your customers could be beating down your door to do business with you. Of course, the holiday season is also a time when your employees will likely request more time off and you’ll likely have holiday events that […]

Customer relationships are the glue that holds your business together, but how can you find enough time in the day to make sure that those relationships are nurtured and grown? Call centres offer the ideal solution for building and maintaining strong customer relationships by supporting your customers when they need you. Here are some ways […]

Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]

With many contact centres open 24 hours a day, employee security is a huge issue. Employers have a few options to keep their staff safe around the clock, wherever they’re working. Whether your staff members are working off-site or traveling for your business, contact centres are working all hours to help keep your employees safe. […]

As a professional, you know that equipment companies absolutely must have a well-established communication system that meets all their clients’ needs. It is usually bad news when you have tons of calls and you are unable to return all of them at once. Ever feel overwhelmed? Professional call centre may seem like an expense you […]

The dilemma of making the decision to out source some or all of your inbound calls that come to your business can be a struggle.  I believe it starts with your placing the value on a human answering your phones.  We all hate be greeted by an automated attendant but most likely you like the […]