Customer Service Tips for the New Year

A New Year means new opportunities for great customer service. If one of your resolutions for the New Year involves boosting your company’s customer service, you might find these tips invaluable. Here are some great customer service tips for the New Year.

Brush up on skills training

After the rush of the holiday season, why not take advantage of the ‰Û÷quieter’ time in January and engage your customer service team in some skills training? Whether you brush up on old skills or learn some great new techniques, making time for skills training will always benefit you and your customers.

Go back to basics

Review your basic customer service policies and make sure your staff is practicing the important techniques, such as using your customer’s name, remaining polite at all times, and practicing active listening techniques. These basics are considered ‰Û÷basic’ for a reason–you can’t have great customer service without them.

Review your employee’s morale

Customer service can be a demanding field. Burnout happens far too easily and if you overlook low morale among your customer service reps, you could be setting yourself up for trouble. January’s a great time to take stock of how your employees feel about their jobs and address any issues they might be having. Remember, happy, appreciated employees will provide much better service than angry, resentful ones, so keep an eye on your employee morale.

Look for new ways to provide excellent customer service

Whether you need to add more customer service staff or offer additional ways for your customers to get help, January’s a great time to ramp up your customer service. Designate a team to handle your customer service inquiries via social media. Hire an after hours answering service to provide live help to your customers. It’s easy to find ways to offer more service to your customers all year long.

Reward excellence

January’s a great time to reward your customer service team for excellent service. Review your employee performance and offer gentle criticism if improvement is needed, but don’t forget to reward them for the previous year’s hard work. Starting the year on a positive note is a great way to set the tone for the months to come.

For more great tips on offering excellent customer service all year long, visit Answer 365 today.