How Companies in the Oil Industry Can Benefit from Call Centre Emergency Dispatch Services

Even with cell phones and advanced technology today, there’s no guarantee that your staff can be there 24-7; let’s go over how companies in the oil industry can benefit from call centre emergency dispatch services. An emergency dispatch service is there for you when your team can’t be. Issues can come up at any time; it’s important that your phone lines and emails are answered promptly and professionally (especially in case of an emergency).

Whether the problem that needs to be solved is a missing part for a drill rig or a tow truck is needed, a cell centre’s emergency dispatch services will help you solve it. An emergency dispatch service can help with a wide range of issues, from an emergency airlift, safety equipment, an elevator or a replacement part. Emergency dispatch teams are trained to follow your company’s protocol and perform tasks according to your specific safety procedures. When you choose  a call centre to provide emergency dispatching services, you gain the peace of mind that your business is prepared to deal with the unpredictable. 

Emergency dispatch services from Answer 365 utilize modern technology to get the job done as efficiently and quickly as possible for your team. We have 2-3 dispatchers on shift at all times who are trained to handle your team’s requests. Because confirmation is so important in dispatching, we guarantee that messages are delivered; our dispatchers text and call to confirm that the job gets done. Another way companies in the oil industry can benefit from using a call centre’s services is help with staff scheduling. Workers often change from rig to rig and sometimes staffing can prove challenging; Answer 365’s dispatching team will respond by calling your backup list and performing worker reachout calls until you are fully staffed.

If you’d like to experience the reliable service that the oil industry in Canada has been relying upon for over 60 years, call Answer 365. 24 hours a day and 7 days a week, our team is ready to make sure important information gets to the right people fast in unexpected and emergency situations. We know who to call for each specific situation that may arise, and we follow your directions for a given situation or safety procedure to a tee. Answer 365 has the quality professionals and strong infrastructure that your company can trust time and time again.