10 All-Time Great Customer Service Quotes

Customer service is one of the most important aspects of any business. Get it right, and it can completely transform your company. Get it wrong, and you could be shutting up shop before you’ve even had a chance to succeed. Here are ten of the all-time greatest customer service quotes to inspire your business to succeed.

‘The goal as a company is to have customer service that is not just the best but legendary.’ – Sam Walton

‘Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.’ – Ross Perot

‘You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.’ – Jerry Fritz

‘People will forget what you said. They will forget what you did. But they will never forget how you made them feel.’ – Maya Angelou

‘We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.’ – Jeff Bezos

‘Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.’ – Betsy Sanders

‘Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.’ – Zig Ziglar

‘Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.’ – Rick Tate

‘Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.’ – Martin Oliver

‘Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.’  – Steve Jobs

How you and your employees view customer service can make or break your company. Share these quotes with your staff to help foster better customer service within your own company.