If you’re looking for an ice breaker for a group of newly hired employees, or even a fun reminder for your already established team, this is it! Inspired by the popular improv show “Who’s Line Is It Anyway?” this activity is as funny as it is challenging – and enlightening. It’s no secret that customer […]

Vancouver, Canada (October 20, 2017) ‰ÛÓ Answer 365 of Halifax, NS has been honoured with the exclusive 2017 Award of Excellence for the 13th year.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 […]

First impressions are crucial in business, and nothing kills a first impression like an unprofessional pickup on your telephone calls. Luckily, it doesn’t take tons of training or special skills to answer your phone like a professional. Here’s how to answer your phone professionally for a better impression every time. Don’t leave them hanging Try […]

If you’re an investment property owner, you may have never considered using a call centre to help with your business. After all, your business is property, not customer service, right? Well, actually, customer service plays a big part in every business, even property management. Here are some ways that using a call centre could help […]

Choosing a Toronto call centre for your business may seem like a daunting task, but it’s really not all that difficult if you know what to look for. At the end of the day, a call centre is meant to be a wonderful addition to your customer service network. It should be able to meet […]

Consistency is more important than you may realize when it comes to customer service. It’s a sign of reliability and security for your customers. It shows them that they can trust you to be a brand or business they can rely one. Here’s why consistency really matters to your customers. Quality and consistency Every customer […]

In today’s ‰Û÷I need it now’ society, people are far too busy to wait for great customer service. As more demands are put upon your customers in their everyday lives, you’ll probably find that they have less time to interact with you when they really need to. In order to still provide awesome customer service, […]

Does your customer service team inspire gratitude from your customers? Sure, they are helping your customers when they call in, but are they delighting them during the process? This simple and thoughtful activity will help your customer service team better appreciate what it is that inspires gratitude and loyalty from your customers, so that they […]

How do you know then it’s time to use a call centre for your customer service needs? Several signs can indicate that it’s time to hire a call centre for your business. Here are five signs that your organization is ready to hire a call centre. Negative feedback from your customers If your customers are […]

Is your customer service team listening to your clients? Of course, they are answering the phone and providing customer service, but are they listening to your customers well enough to remember the details? As we know, the details are important, and it’s truly what sets you apart from your competitors. This fun team building activity […]