Flu season can wreak havoc on any business, but it can be especially rough on call centres. Because the flu is highly contagious, it can spread quickly through an office building, putting lots of employees out of commission for days at a time. Here’s how you can help your customer service team keep healthy during […]

When it comes to your customers, nothing is scarier than the thought of losing their loyalty. After all, it takes a lot of time and effort to win over new customers, but keeping them doesn’t have to be difficult or frightening. Here are four great ways you can reward your customers for their loyalty. Make […]

When you think about call centres, you probably think about huge corporations. While it’s true that big businesses do benefit from the use of call centres, you might be surprised to find that many different types of smaller businesses also benefit from using them, too. Here are three types of businesses that benefit from the […]

Surges in call volume can happen for various reasons. Whether you experience seasonal surges, event-related ones, or just the random volume of excess callers, it can put extra stress on your phone staff. Here are some tips to help you prepare your business for high call volumes. Forecast spikes Using data from previous months, try […]

Nobody wants unhappy customers. Customers certainly don’t want to be unhappy, and your employees most likely don’t want the stress of dealing with an unhappy customer. However, if you arm your employees with the right tools to help your customers, you can turn an angry customer into a happy one. Here are some things to […]

Want your customers to keep coming back again and again? Make them feel valued. Here’s how to ensure that your customers feel valued when they do business with you. Don’t waste their (valuable) time Time is money, so if your customers feel like you’re taking up too much of their time unnecessarily, they may think […]

It’s easy to get new customers, especially if you offer super incentives to them. Keeping your customers loyal is trickier. With other businesses competing for your customers’ attention, you need to be quick and clever to keep customers coming back for more. Here are five tips for increasing customer loyalty so your customers will stick […]

Not sure what it’s like to work on the phones?  Not sure if a smaller ‘call centre’ environment is right for you?  Don’t like the large impersonal call centered with huge volumes and an 800# to speak with HR or limited flexibility in scheduling? Here at Answer 365 we have a great opportunity to “try […]

There’s always room for improvement when it comes to customer service. Even the best and brightest salespeople can always find room for improvement in their customer service skills. Here are some simple tips to improve customer service in your sales team. Get customer feedback Customer surveys can be an extremely useful tool for your sales […]

Millennials get a lot of flack for being addicted to their technology, especially their phones. It’s tempting to assume that this would make them great at phone jobs, but sadly, this isn’t true. The Millennial generation grew up with text and email, causing them to spend less time talking on the telephone than previous generations. […]