What a Call Centre Can Do For Your Towing Company
If you run a towing company, you’re probably familiar with many tools that can help you run your business more smoothly.
There’s one tool you might not have considered, but you definitely should. Here’s what call centre services can do for your towing company to help you grow your business.
Constant availability
Customers don’t just need towing services during standard business hours. If you don’t have someone available to answer your customer calls at all hours, you are probably missing out on a lot of potential business. More than that, you could risk being seen as unreliable.
Even if you try to respond to messages left during out of office hours, you still can’t provide the level of customer service that a call centre could by simply answering the calls as they occur. Being available to your customers is priceless, and a call centre can allow you to be there for your customers 24/7.
Instant assignation of calls
If you are trying to keep track of which technician is on call and where every employee is at any given moment, you’ve probably realized that it can be a tricky task. Using a call centre can make this much easier. Calls go through the centre, then the on-call technician is contacted. If the technician doesn’t respond immediately, the call centre tries again, persisting until a technician is assigned to the call.
This not only saves you time and hassle, but it also makes sure that each of your customers gets a prompt response from a member of your team. This reliability can set you apart from your competitors and it can help grow your reputation as well as your business’ success.
Happier, less stressed staff
If your tow truck drivers are also doubling as your receptionists, they’re probably feeling the stress of trying to juggle incoming calls with their current work. Using call centre services simplifies the process, allowing your drivers to focus on doing their jobs and not chasing customer calls.
Contact Answer 365 today to see how the services of a call centre can help your business grow and succeed.