The end of the year is the perfect time to look ahead and plan for success in the New Year. Why not make some New Year’s resolutions for customer service success? Here’s how you can plan ahead for customer service success in the New Year. Look back Take a look at your statistics from the […]

When the holidays roll around, you may start to think of ways you can give back to your customers to show your appreciation for their support and loyalty. While it’s always nice to send them gifts, it’s also a great idea to step back and look at the best gift that you can give them […]

Customers prefer dealing with businesses that make them a priority. How can you let your customers know that they’re your priority? You can make every interaction with them more personalized. Here’s how you can personalize your customer service today. Use names It may sound trite, but using a customer’s name is still one of the […]

Customer service can be a very demanding field. It takes a certain type of personality to succeed in this work, but even the most patient and persistent people can find customer service to be challenging. When you’re experiencing a high volume of calls, it can definitely stress you out. Here’s how to keep your cool […]

The holiday season is the perfect time to show your customers that you’re thankful for their business. Here are five simple ways to show your customers that you’re thankful. Send them a card In today’s modern world, email rules supreme, but an old-fashioned greeting card is still king when it comes to customer service. Whether […]

The holiday season can see a spike in calls to your business. While this is great for your company, it can quickly become a disaster if you don’t have plan for emergencies and employee absences. Here are some simple tips to help you prepare for the holiday rush by using call centre services. Plan ahead […]

Excellent customer service doesn’t have to be difficult. In fact, there are many easy ways to provide amazing service to your customers. Here’s how to make excellent customer service effortless. Give employees more decision-making power If your employees constantly have to refer to supervisors for approval for every little thing, it can slow down the […]

Customer service can be a demanding job. Your customer service team may experience stressful periods that put a strain on productivity and morale. There are lots of ways that you can help to keep your customer service team motivated all year long. Here are a few low cost, easy ways you can motivate your employees. […]

Flu season can wreak havoc on any business, but it can be especially rough on call centres. Because the flu is highly contagious, it can spread quickly through an office building, putting lots of employees out of commission for days at a time. Here’s how you can help your customer service team keep healthy during […]

When it comes to your customers, nothing is scarier than the thought of losing their loyalty. After all, it takes a lot of time and effort to win over new customers, but keeping them doesn’t have to be difficult or frightening. Here are four great ways you can reward your customers for their loyalty. Make […]