When customers call your business, they’re not just looking for answers—they’re forming an opinion about your brand and whether or not they want to spend their hard earned dollars on your service or product. One phone call makes all the difference. Your customer can become a loyal customer or a lost opportunity. That’s why who answers the […]

We’re thrilled to share that Answer 365 has been awarded the coveted 2025 Superior Agent Service Award (SASA) and Agent Award of Distinction for Overall Top Call by the National Amtelco Equipment Owners (NAEO). This prestigious award recognizes exceptional customer service across North America and Europe, and we’re proud to be recognized as the best of the […]

At Answer 365, we’re not just picking up the phone — we’re representing your business, catching the calls you can’t, and making sure your customers always feel taken care of. These days, people expect fast, friendly, and reliable service. That’s where we come in — offering smooth, professional, and award-winning call answering support that helps […]

How Call Answering Services Can Help Manage Seasonal or Peak Call Volumes As spring and summer bring increased activity for many businesses, managing a surge in call volumes, along with staff shortages and time-off requests, can quickly become overwhelming. This is where outsourcing your call answering services to Answer 365 can make a significant difference. […]

In today’s fast-paced business world, phone calls are often the first point of contact between a company and its customers. How those calls are handled can make or break a customer’s perception of your business and your brand. However, many businesses make simple yet costly call handling mistakes that can hurt their reputation and customer […]

In today’s fast-paced business world, providing excellent customer service is more important than ever. Whether you’re a small startup, a locally owned business, tradesperson or established corporation, having a reliable call answering service can make a significant difference in your bottom line. In 2025, choosing Answre 365 for your call answering needs is not only a […]

If you’re looking to grow your business while maintaining top-notch (and award winning) customer service, outsourcing to a call centre can be a game-changer. By reducing costs, improving overall customer service quality, and allowing your team to focus on their core responsibilities, a call centre can be a key driver of both customer loyalty, employee […]

Winter brings unique challenges for businesses, especially when it comes to managing customer expectations and maintaining clear, consistent communication throughout the season. As an award-winning call answering service, we are always prepared for the unexpected! Here are 5 ways our call answering services can enhance customer support during the long winter months: Prepare for Increased […]

Outstanding Service Brings Home National Award – Answer 365 – Halifax Earns CAM-X Award of Excellence – Grimsby, ON (October 28, 2024) — Answer 365 – Halifax of Halifax, NS has been honoured with the exclusive 2024 Award of Excellence for 20 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s […]

Winter is around the corner and now is the time to prepare for the unexpected, from employee absences to weather related emergencies. Answer 365 is here to help with that! Our remote reception and virtual call answering services offer an award winning way to manage call volumes and maintain exceptional customer service during the winter […]