Make 2016 the year of customer service for your organization.Here are 10 of our favourite customer service quotes that are sure to inspire you throughout the year. 1. “Service is not something you do. It is something you are.” – Stella Payton 2. “A complaint is a unique opportunity to strengthen the relationship with the […]

During the hustle and bustle of the holidays, don’t let your customer service slide. Your customers are more important than ever, so make sure they know it. Here are some tips to help you manage your customer service during the holidays. Have a plan in place for problems During the holidays, your customers may become […]

When the holiday season arrives, it can be easy to get distracted by all the festivities and fun, but you can’t let your work or customer service responsibilities slide. You don’t have to turn in the The Grinch just to keep your cheer in check; here’s how to celebrate the holidays while still focusing on […]

Everybody makes mistakes sometimes, but what do you do if you make a mistake that affects your customer? In customer service, mistakes happen, and how you respond to them can make or break your business. Here’s what to do when you make a customer service mistake. Listen to your customer’s complaint You messed up, so […]

Providing excellent customer service in a retail setting is one of the most important things you can do to boost your chances of having a successful business. After all, if your customers aren’t happy, they won’t be shopping with you. Here are some simple, but effective, customer service tips for retail establishments. Always greet your […]

When talking to customers on the telephone, it can be easy to miscommunicate. After all, communication is about more than just the words we say. Here are some things you should avoid saying on the phone so you don’t upset your customers and drive them away. ‘It’s not that big of a problem.’ Don’t ever […]

There’s no doubt that the key to success in any business is providing exceptional customer satisfaction, but many businesses worry that they’ll pay an arm and a leg to do this. In reality, you don’t have to hire tonnes of extra staff to meet the needs of your customers. You just have to get smart […]

It’s easy to get your priorities mixed up when it comes to running your business. While profit and success are important, customers should always come first. After all, without customers, there would be no profits or success. Here are some tips on how you can put your customers first so that your business will continue […]

Customer service doesn’t have to just mean straight-laced professionals on the end of the telephone line, spouting rules and regulations. Although professionalism is important, so is fun. Here are just a few ways you can make customer service fun for both your customers and your staff. Host a friendly competition Give your employees a chance […]

The goal in any business is to draw in customers and keep them coming back for more, but sometimes, you can can end up turning customers off without realizing it. Here’s how to avoid turning your customers off, so you can turn success on. Avoid using jargon and industry babble If you are explaining your […]