It’s always a good idea to remind your customer service staff about the importance of creating a comfortable environment for your customers through the everyday interactions that they have with them. This quick and fun exercise requires almost no preparation and will go a long way to remind your team what it might be like […]

Boosting the quality and the results of your customer service is as easy as ‰Û÷1, 2, 3.’ It doesn’t take much effort to see real improvements, so use these three simple tips to boost your company’s customer service today. 1. Communicate with your customers This simple tip can really improve your relationship with your customer. […]

If you get into the right mindset, providing great customer service becomes second nature to your business. Want to know how to provide excellent customer service almost effortlessly? Embrace these four mindsets to help you provide excellent customer service to your customers. Treat your customers like they’re important‰Û_ …because they are. Without your customers, you […]

Whether you’re just starting out in customer service or you’ve been doing it for years, there’s always room for growth. Here are three things you can do right now to advance your customer service career. Promote yourself The best way to advance in customer service is to show others exactly how great you are at […]

Most companies claim to have a ‰Û÷customer-first’ policy, but these words can too often become another meaningless statement on paper that never fully develops into an actual policy in action. There are many reasons why this can happen. Here are a few reasons to look out for so you don’t fail to adopt this strategy […]

Customer loyalty is an important part of any successful business, but building a loyal group of customers takes more time and effort than many businesses realize. Attracting new customers isn’t enough to sustain your business–you have to keep your existing customers happy or you’ll spend too much time and money trying to win over new […]

Customer surveys can be very useful tools that can help you provide better customer service, but often customers just won’t participate in the surveys. This is because today’s customers are inundated with surveys wherever they go. Many businesses fail to explain why the surveys are necessary and even fewer act on the answers given by […]

You know that excellent customer service is great for your customers, but did you know that it’s awesome for your business, too? Creating an excellent customer service culture has a wider impact on your business than you might think. Here are five ways an excellent customer service culture has a positive impact on your business. […]

Assembling a great team of customer service reps takes time, patience, and a solid knowledge of what great customer service really means. Of course, anyone can provide customer service, but your customers deserve to be served by reps who truly care about the customer experience. Here are the skills you need to look out for […]

If you suspect that your customer service is lagging, or worse, broken altogether, there is hope. Small changes can make a big difference to both your business and your customer experience, so don’t be afraid to make those changes now, before the problem gets worse. Here are some things you can try to fix your […]