Customer relationships are the glue that holds your business together, but how can you find enough time in the day to make sure that those relationships are nurtured and grown? Call centres offer the ideal solution for building and maintaining strong customer relationships by supporting your customers when they need you. Here are some ways […]

Don’t think you need a real, live person to handle your incoming customer service calls? Think again. The sound of an unanswered phone may as well be the same as a slamming door–one that your customer is walking through as they leave your business for another one. And if you leave your customer calls in […]

Sometimes, the key to great customer service means knowing what your customers want before they do. Other times, you have to know how to listen to what your customers are telling you in order to give them the results they want. Are you worried that your employees are hearing what your customers have to say, but […]

Your customers are the lifeblood of your business, but how can you make sure you’re keeping them happy if you can’t communicate with them the way they expect you to? Customers have a language of their own, that is, they speak to each other in a different way than they may speak to you. How […]

Here are the questions you should ask when you’re looking for a call centre for your business.åÊ åÊ Questions to Ask When Looking for a Call Centre from Answer 365

Discover the benefits of using a call centre to help your business grow with this video:   

Learn more about what our Call Centre has to offer you and your business.   Top 10 Services a Call Centre can Provide from Answer 365

Discover the ways in wich a Call Centre can help you grow your business in this video.    

If you’re looking for reasons to start using a Virtual Office for your business needs this SlideShare is for you.     Why use a Virtual Office? from Answer 365

If you take on a job in customer service at a call centre, you’re in for a challenging and rewarding adventure. No two days are ever the same, and no two callers can be handled in quite the same way. Here are a few things you can expect when signing on with a call centre […]