Answer 365 Earns CAM-X Award of Excellence for Outstanding Service

Answer 365 of Halifax, NS has been honoured with the exclusive 2016 CAM-X Award of Excellence for the 12th year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the Award recently at the CAM-X 52nd Annual Convention and Trade Show held at the Chateau Laurier, Quebec City, QC.

Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:

– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call

“27 years ago, CAM-X introduced the Award of Excellence to the Call Center industry as a tool for independent assessment of the quality of service delivery. We are so pleased that Answer 365 has proven its commitment to excellence by its participation in this program, and are delighted that they have earned this prestigious award. Answer 365 has proven their excellent grasp of the extraordinary service levels necessary to satisfy such diverse and complex accounts.” says CAM-X President Michael Leibowitz.

Now a twelve-time winner Answer 365 earned the Diamond Plus Award for twelve years. CAM-X extends its congratulations to the staff of Answer 365 on their proven quality service to their customers.

About CAM-X: Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx .ca for more information.