Over the last year, a significant number of employers have offered their employees the opportunity to work from home. The COVID pandemic has changed the landscape of the working world including a switch from in-person work environments to at-home offices. While there are many upsides to working from home, there are also downsides including a […]

How to handle an increase in business calls during an emergency or crisis Let’s face it, emergencies and unexpected situations happen at work and in life that can impact your business. Whether it is a personal emergency, COIVD-19, or a weather-related crisis, it is important to have a continuity plan in place to ensure your […]

Did you know the cost of acquiring a new customer is more than keeping a current customer? In fact, According to Harvard Business Review, “Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.” Losing just […]

Thinking about hiring a virtual assistant for your business but not sure where to begin? Find out more about how this much needed business support can you help you build and grow your business. Virtual Assistants Help Businesses Grow Running a business is more than a full time job! From the day-to-day responsibilities to ensuring […]

Why using a 24-hour answering service is beneficial to your business. Are you considering investing in a call answering service for your business? Let us break down the benefits for you.  An Unanswered Phone Call May Mean a Lost Client Think of us as an extension of your business helping you retain current customers and attracting […]

We are proud to announce that Answer 365 of Moncton, NB has been honoured with the 2020 CAM-X Award of Excellence.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the […]

As a business owner you know how important it is to answer the phone in a timely and friendly manner. However, you also know how critical it is to balance phone calls while completing the day to day requirements and responsibilities of running your business. A call answering service can make a difference. Holidays, busy […]

If you’re looking for ways to improve your customer service in the New Year, consider growing your business into a customer-focused one. Customer experience is more important than ever, and with customers demanding more and better forms of customer service, you’d better keep up if you want your business to thrive. Here are some tips […]

The first few weeks after the holiday season can seem to drag, especially after all the excitement of the New Year has died down. Customers can be less jolly and your customer service team may start to suffer from the ‘post-holiday blues.’ With a little planning, you can be prepared for these post-holiday season doldrums. […]

At the beginning of a new year, it can be tempting to set some pretty lofty goals for your business, including your customer service team. Studies have shown that the best, most achievable goals are also realistic ones. Here’s how you can set better, more achievable goals for your customer service team in the New […]