We are proud to announce that Answer 365 of Moncton, NB has been honoured with the 2020 CAM-X Award of Excellence.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the […]

As a business owner you know how important it is to answer the phone in a timely and friendly manner. However, you also know how critical it is to balance phone calls while completing the day to day requirements and responsibilities of running your business. A call answering service can make a difference. Holidays, busy […]

If you’re looking for ways to improve your customer service in the New Year, consider growing your business into a customer-focused one. Customer experience is more important than ever, and with customers demanding more and better forms of customer service, you’d better keep up if you want your business to thrive. Here are some tips […]

The first few weeks after the holiday season can seem to drag, especially after all the excitement of the New Year has died down. Customers can be less jolly and your customer service team may start to suffer from the ‘post-holiday blues.’ With a little planning, you can be prepared for these post-holiday season doldrums. […]

At the beginning of a new year, it can be tempting to set some pretty lofty goals for your business, including your customer service team. Studies have shown that the best, most achievable goals are also realistic ones. Here’s how you can set better, more achievable goals for your customer service team in the New […]

Whether you own an HVAC business or a company that offers roadside assistance, you probably know that the winter can be a busy, unpredictable time of year. Cold weather can be frustrating or even downright dangerous if your customers lose their heating or break down on the side of the road. Who can they call […]

December is a great time to look back over the previous year and analyze how your customer service team has done. Are there things that you could have done differently? Maybe there are some things you did really well that you’d like to try again. Here are some tips to help you get the most […]

The holidays can be a busy, stressful time for everyone, especially if there’s a problem that needs to be solved. Customer service is a very demanding industry, but you have to be careful not to react too negatively to customer complaints, especially during the holidays when everyone seems to be more stressed and have less […]

During the holidays, there’s a surge in calls to call centres by people looking for customer support, specifically technical support. Is your customer service team prepared to handle the added workload? Here’s why you should consider using a telephone call centre to boost your technical support this holiday season. Give your customer service team a […]

No two customers are alike, and this is especially noticeable during the holiday shopping season. You can be better prepared to meet all your customers’ needs if you understand what kind of customer they are during the hectic holiday season. Here are three different customer types and how to help each one. The Too-busy Customer […]