Whether you want to head off on a staycation and enjoy the sunny summer weather, or you experience an unexpected situation or emergency, having a call answering service can help you keep your business running smoothly and without interruption. That’s just the beginning! Let’s go over the most common reasons small businesses and organizations choose […]

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

With most people working from home these days there is a good chance you will at some point either be invited to a video conference call or be asked to lead a video conference call. If you are new to preparing and hosting a virtual meeting we’ve got 5 tips to help you get started. […]

Over the last year, a significant number of employers have offered their employees the opportunity to work from home. The COVID pandemic has changed the landscape of the working world including a switch from in-person work environments to at-home offices. While there are many upsides to working from home, there are also downsides including a […]

How to handle an increase in business calls during an emergency or crisis Let’s face it, emergencies and unexpected situations happen at work and in life that can impact your business. Whether it is a personal emergency, COIVD-19, or a weather-related crisis, it is important to have a continuity plan in place to ensure your […]

Did you know the cost of acquiring a new customer is more than keeping a current customer? In fact, According to Harvard Business Review, “Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.” Losing just […]

Thinking about hiring a virtual assistant for your business but not sure where to begin? Find out more about how this much needed business support can you help you build and grow your business. Virtual Assistants Help Businesses Grow Running a business is more than a full time job! From the day-to-day responsibilities to ensuring […]

Why using a 24-hour answering service is beneficial to your business. Are you considering investing in a call answering service for your business? Let us break down the benefits for you.  An Unanswered Phone Call May Mean a Lost Client Think of us as an extension of your business helping you retain current customers and attracting […]

We are proud to announce that Answer 365 of Moncton, NB has been honoured with the 2020 CAM-X Award of Excellence.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer 365 was presented with the […]

As a business owner you know how important it is to answer the phone in a timely and friendly manner. However, you also know how critical it is to balance phone calls while completing the day to day requirements and responsibilities of running your business. A call answering service can make a difference. Holidays, busy […]