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Home / Blog

18 October 2021

The Future of Customer Service –

call center, Customer Service, remote answering service, virtual assistant

The landscape of customer service has changed over the years, but one of the biggest impacts to our ability to provide top-notch customer service has been advances in technology and the ability to remain flexible in almost any situation. The pandemic has taught us that the ability to be flexible combined with the utilization of […]

5 October 2021

Proud recipients of CAM-X Platinum Plus Award of Excellence for Outstanding Service

Proud recipients of CAMX Platinum Plus Award of Excellence for Outstanding Service, 17th consecutive year.  (2003-2021) We are proud to be the recipients of the Call Center Award of Excellence from the Canadian Call Management Association (CAM-X). Answer 365 of Halifax, NS has been honoured with the exclusive 2021 Award of Excellence for 17 years.  […]

20 September 2021

Working from Home: 5 Tips for Staying Motivated

remote reception, remote work, tips for working from home, work from home

Over the past two years many of us have made the switch from working at the office to working from home. Whether it is a temporary change or a permanent move, working from home can be beneficial. You save time and money when your office is in your home! While the benefits of working from […]

26 August 2021

Order Support Specialists – Halifax, NS & Moncton, NB

employment, Halifax Nova Scotia, job, jobs, Moncton New Brunswick

We are currently looking for friendly, easy going, customer orientated individuals for one of our clients. The perfect fit is someone who is conscientious and values they’re supporting the healthcare profession and who is able to engage in conversations with existing customers, answer questions and place orders (no sales) at the customers’ request. This is […]

19 August 2021

How Can Remote Reception Help My Business?

administrative support, Answer 365, phone answering, remote reception, virtual assistant

There is a lot of talk these days about remote reception and how it can benefit businesses in a wide range of industries. In fact, many companies are taking the leap into remote reception and support in order to take their business to the next level. Whether it is a need for part-time, after-hours or […]

15 July 2021

What are the benefits of a call answering service to your business?

call answering service, live call answer service

Whether you want to head off on a staycation and enjoy the sunny summer weather, or you experience an unexpected situation or emergency, having a call answering service can help you keep your business running smoothly and without interruption. That’s just the beginning! Let’s go over the most common reasons small businesses and organizations choose […]

16 June 2021

How to Deal with an Angry Customer: tips for quickly de-escalating a phone call and resolving your customer’s issue

Answer 365, call centre, Customer Call Center, customer feedback, Customer Service, phone communication, Telephone answering

Every business at some point will receive a call from an angry customer. Here are five tips on how to handle an upset customer. 1. Let your customer vent  One of the best ways to de-escalate the call is to allow your customer to vent. Sometimes people just want someone to listen without interruption. Take […]

18 May 2021

How To Prepare For Your Video Conference Call | Top 5 tips for hosting your online meeting like a pro.

Online Meeting, Zoom Call

With most people working from home these days there is a good chance you will at some point either be invited to a video conference call or be asked to lead a video conference call. If you are new to preparing and hosting a virtual meeting we’ve got 5 tips to help you get started. […]

15 April 2021

Working from home during COVID – 5 Tips to Boost Employee Productivity

Over the last year, a significant number of employers have offered their employees the opportunity to work from home. The COVID pandemic has changed the landscape of the working world including a switch from in-person work environments to at-home offices. While there are many upsides to working from home, there are also downsides including a […]

16 March 2021

How to Handle an Increase in Business Calls during an Emergency or Crisis

Business Emergency Support, call answering service, Customer Service, Live Customer Support

How to handle an increase in business calls during an emergency or crisis Let’s face it, emergencies and unexpected situations happen at work and in life that can impact your business. Whether it is a personal emergency, COIVD-19, or a weather-related crisis, it is important to have a continuity plan in place to ensure your […]

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