Does your business deliver proactive customer service? Do you even know what that term means? Proactive customer service means providing your customers with a service before they even know that they need it. You don’t need a crystal ball to determine what your customers will need, you just need to pay attention to your customers. […]

When it comes to customer service, there are some skills that come in handy, like being a good talker. Then, there are some skills that are crucial. These skills can mean the difference between excellent customer service and mediocre service. Here are five customer service skills that everyone needs. Patience One of the most important […]

Industry experts look closely at trends to predict what’s in store for the coming year. For the customer service industry, the likely trends could mean great things for both customer service representatives and the clients that they serve. Here are some customer service trends to watch out for in 2017. Personalization Thanks to technology, almost […]

Does your business have a customer service mantra? A simple statement can go a long way towards motivating your employees to provide the best customer service possible. Here’s how you can craft your own customer service mantra and provide great service to your customers. Think about your goal What is it you want to achieve […]

With the New Year looming large, now is the time to make those resolutions. Your company should make them, too. Here are some customer service ‰Û÷resolutions’ that you should consider for 2017. Resolve to train your staff better Look for ways you can improve your customer service training in order to provide better service to […]

Christmas time is no time to let your customer service slide. During the busy holiday season, your customers need you more than ever, and you can turn this to your advantage. Use these simple customer service tips to boost your business this Christmas and keep your customers coming back long into the New Year. Give […]

If you aren’t using the services of a call centre this holiday season, or if you don’t have a virtual receptionist in place to field those holiday calls, you need to make sure your customers are greeted by a great message during the holidays. Here are some tips on creating great out of office voicemail […]

When it comes to your customers, be more like Santa this Christmas and less like Ebenezer Scrooge. Here are some tips help you serve your customers better during the holiday season so they’ll be loyal customers into the New Year and beyond. Santa stands out There’s only one Santa Claus, and he’s instantly recognizable. Can […]

If you want to know how to improve your business, ask your customers. After all, they’re the ones you need to keep happy in order to succeed. Here are five great questions to ask your customers when looking for constructive feedback. Why did you choose to do business with us? If you know why your […]

Are your employees committing heinous crimes against your customers? Customer service crimes are rarely intentional but they can have devastating effects on your business. Here are ten ‰Û÷crimes’ your employees could be committing against the customers who count on them. Being hard to reach Your customers shouldn’t have to jump through hoops just to reach […]