If you want to be the best business, you need to hire the best employees. In customer service, hiring excellent employees is especially important because they are the ones dealing directly with your customers. Here are some top tips for hiring customer service employees that will help ensure you hire the right ones. Conduct a […]

Summer can be a busy time for many businesses, but it can also be a hectic one. When the weather warms up and the kids are out of school, your employees are likely to take more time off of work, whether planned or unexpected. This can put a strain on the rest of your customer […]

When you think about what it takes to run a successful HVAC business in Ontario, the first thing that comes to mind probably isn’t a call centre. However, call centres can have more of an impact on your HVAC company’s success than you realize. Here’s how call centres can support the HVAC industry in Ontario […]

It’s not just what you say that creates a great customer experience, it’s what you hear. Or, rather, it’s how you listen to your customers that determines what kind of experience you’ll both have on the telephone. Never underestimate the importance of listening, especially in the customer service industry. Head-off problems before they get big […]

In the oil and gas industry, communication is key to success. From customer calls to organizing employees, your telephone system is likely to become a lifeline for your business. Here are some top phone management tips for businesses in the oil and gas industry that will help you keep things flowing smoothly. Give your customers […]

Complacency can lead to less than stellar customer service, but how do you sharpen your telephone skills when you’re using them every day? It takes making a conscious effort to assess your performance and a willingness to try new things, but with these tips, you’ll keep those phone answering skills sharper than ever. Practice active […]

When it comes to your business, voicemail is not always the answer. As tempting as it may be to ignore incoming calls outside of business hours, you’re risking a loss of customers when you do so. Here’s how always answering your phone improves your business and your relationship with your customers. Customer convenience leads to […]

Unexpected employee absences can be a major inconvenience to your business. Not only can the absences impact productivity, but they can also affect your customer service, too. Fortunately, you have options for dealing with unexpected employee absences that won’t leave you, your employees, or your customers in a lurch. Here’s how to use call centres […]

You may think that only  ‘in person’ customer service can make an impact on your customers, but in reality telephone customer service is more likely to offer you a chance to truly connect with your customers. When you connect with your customers over the telephone, you strengthen the relationships that matter most to your business, […]

Dealing with irate customers on the telephone can be stressful. Telephone customer service is not for the faint of heart, but thankfully there are some things you can do to help make these calls less stressful. Here are some telephone tips for dealing with angry callers that will help keep you calm. Keep your cool […]