Having a friendly face to greet your customers is crucial to customer service success, but what if you don’t have customers who come to see you in person? Should you skimp on receptionist services if your customers aren’t going to notice? The hard truth is, they will notice. Having someone dedicated to answering your phones […]

Winter brings a lot more than just cold weather and flu season. It also brings winter storms and unpredictability. If you own a towing company, manage properties, or are involved in any other service-driven business that needs 24-hour coverage, you probably know that winter’s unpredictability can be a nightmare for your business. Luckily, you have […]

When it comes to customer service, it pays to stay ahead of your competition. This can often mean knowing what your customers want and need even before they do. Here are some innovative customer service trends that you can utilize to create a better customer service experience for your customers. Experience is everything More often […]

It’s the middle of the night and you wake to the sound of running water, only to find that a pipe has burst in your home. You rush to the telephone to call your landlord, or maybe a plumber, only to be greeted by the mechanical voice of an answering machine. It’s not a great […]

Winter brings more than just colder weather. It can also bring the onset of cold and flu season. Customer service call centres can be particularly susceptible to the ‘sick season,’ partly because of the close proximity in which everyone works. Here’s how to keep your customer service team healthy this winter and avoid absence through […]

Read any customer service blog and you’ll see the same thing–there are many ‘essential’ skills needed for excellent customer service. If you break it down further, you can narrow this list down to just a handful of necessary skills. Here are four key skills required for excellent customer service. Empathy Empathy is always mentioned as […]

Customer service can be a demanding job. Your team may do just fine for ages, until they start to show signs of needing a serious break. Burnout is a real risk that many customer service teams face, but how can you tell if your team is headed for trouble? Here are five signs that your […]

When it comes to customer service, complacency can be a sneaky little devil. Doing the same things every day can lead to a sense of boredom that translates to lackluster customer service. Are your customer service skills in need of a checkup? Here are some things to look out for in order to keep on […]

If you run a towing company, you’re probably familiar with many tools that can help you run your business more smoothly. There’s one tool you might not have considered, but you definitely should. Here’s what call centre services can do for your towing company to help you grow your business.   Constant availability Customers don’t […]

Working in customer service can be both very rewarding and very demanding. Here are some simple tips to help your customer service team manage stress in the workplace. Focus on overall wellness Good mental health isn’t just in your head. Stress can affect your physical health as well as your mental health, so focusing on […]