Customer service tips to boost business this Christmas

Christmas time is no time to let your customer service slide. During the busy holiday season, your customers need you more than ever, and you can turn this to your advantage. Use these simple customer service tips to boost your business this Christmas and keep your customers coming back long into the New Year.

Give more than just goodwill

Tis the season for giving, and your while your customers may not expect any gifts from you, it doesn’t take much to inspire their loyalty. Get personal and send each customer a holiday greeting in the form of a card. You can give gift cards, exclusive coupons, or other ‰Û÷gifts,’ and your customers will have a great reason to continue doing business with you throughout the holiday season.

Reward customer loyalty

It’s easy to overlook existing customers in the rush to bring in new holiday business, so take the time to reward regular customers with special ‰Û÷friends and family’ type discounts just for the holiday season. Not only will they be grateful for your generosity, but they may be more likely to spend more money with you than they originally intended.

Be clear about your dates

Good customer service means being available when your customers need you, but that can be tricky during the holidays. If your business will be closed during the holiday season, be sure you make it clear when your customers can expect to reach you again. If you offer products or services, make sure you specify the latest order dates so your customers can have what they order by Christmas.

If you run a physical business, be sure to update your social media and website with these holiday dates. Your customers will appreciate being kept informed and they’ll be more likely to come back in the New Year.

Be available

Even if your business is closed for a few days over the holiday season, you can still provide online or telephone customer service. Use a call centre or virtual receptionist to ensure your customers are greeted warmly, even while your office is closed for Christmas.

For more tips on providing great customer service, visit Answer 365 today.