How Call Centers Benefit Investment Property Owners

If you’re an investment property owner, you may have never considered using a call centre to help with your business. After all, your business is property, not customer service, right? Well, actually, customer service plays a big part in every business, even property management. Here are some ways that using a call centre could help with your investment property.

Scheduling appointments

People may find your property at any time, day or night. They may be desperate to call and arrange a time to come and view the property, but if your schedules conflict, it may result in an endless series of missed calls and messages, ultimately leading to frustration for both parties.

If you use a call centre to handle your appointment scheduling, potential tenants can reach ‰Û÷you’ at any time, day or night. This cuts down on stress for you and offers potential tenants more flexibility in how and when they can reach you.

After hours calls from tenants

If your tenants can’t reach you after hours, they could become very frustrated, especially if there’s a problem with their rental property. However, do you really want to try and field phone calls at all hours? If you have multiple properties, this can quickly become a nightmare for you and a real inconvenience for your tenants.

Using a call centre to answer these after hours calls means your tenants always get the swift response they need along with excellent customer service. It takes some of the pressure off of you since the call centre can prioritize the calls by the severity of the problem, too. Maintenance requests, questions about their lease, and other calls can be dealt with more efficiently by a call centre, making your job less stressful and keeping your tenants happier.

Access for utilities

If you need to meet the utility companies at your property, you could wait around for hours for them to call and tell you they’re on their way. Or, you could let your call centre handle the call and alert you when you’re needed.

For more information on how call centres can help your business, talk to one of the friendly advisors at Answer 365 today.