The Benefits of Virtual Reception for the Real Estate Industry

If you are in the real estate industry, you know that you’re always on the go. Whether you’re a loan officer who attends a lot of closings or a real estate agent throwing open houses, you can’t always pick up the phone to handle calls from potential or current customers when you are with other clients. If you are a real estate investor who owns several properties, you may not want to field every single call that comes your way, as getting paged about a broken light bulb while you’re trying to have dinner isn’t exactly relaxing. The good news is that thanks to innovations in technology, remote reception is a completely viable, and wise, option for handling your reception needs so that you can focus on your customers in a way that works best for you, and your business.

Virtual Reception Can Answer Questions
Do you get a lot of calls from clients and potential clients that are so similar that you can all but predict the questions they ask? Virtual reception can, and will, answer your client calls according to your specifications. Your virtual reception team will be trained and ready to tackle your reception needs according to the answers you want them to provide your clients. Imagine all the time that you would save if you didn’t need to answer the same questions, over and over again?

Virtual Reception Can Schedule Appointments
Virtual reception can be a huge help if you need to schedule a lot of consultations and appointments. Your virtual reception team will be able to access your calendar online and make appointments that work according to your schedule and availability. To see your appointments, you simply log on to your calendar (which you will have full access to as well). Should an appointment cancel or reschedule (or simply run late), your virtual reception team will keep you in the loop and send you alerts via text, email, phone or fax (or a combination thereof).

Virtual Reception Can Tie Up Loose Ends
If you are a property owner, you’ll love that virtual reception at a call centre can handle processing payments from tenants so that you don’t need to worry about it. Making it as easy as possible for your tenants to pay is always a great idea, especially if it means less work for you. If you want to confirm appointments to reduce the incidence of ‘no-shows’ that waste your time, your virtual reception team will go ahead and call your appointments in advance to ensure there aren’t any scheduling complications or misunderstandings. A call centre can also set you up with a pre-recorded hotline to answer your customer’s basic questions around the clock.

The bottom-line is that real estate is a competitive industry – and technology is revolutionizing the way we work and make money. Leverage today’s technology to yield bigger returns on your time by getting some help with your customer service and office needs — virtually.