Spice Up Your Holiday Voicemail with These Tips

It’s inevitable that you won’t be able to get to every single call that comes in during the holidays. This is why your telephone voicemail is such an important tool. You can let your customers know exactly when they can expect to reach you and how they can leave a message so you can help them at a later time. Don’t just rely on your typical voicemail message during the holidays–use these tips to spice up your holiday voicemail greetings.

Have fun, but know your audience

A dry, boring voicemail message is no fun, but sometimes it’s more appropriate to err on the side of restraint. If your business is a very conservative or serious one (where humour might not be appropriate), just stick to an upbeat greeting and an invitation to leave a message. Begin or end the message with a simple holiday greeting so your customers know that you do update your voicemail message (which will also tell them that you check your messages!).

You can lighten up your message with holiday jokes or puns if your business atmosphere is more relaxed. You can even blame the elves and their jolly, fat boss in his red suit for the fact that you’re not able to come to the phone, but be sure to let your customers know when they can reach you.

State the facts

Don’t forget to mention if you will be unavailable during any specific times. You can leave an alternative phone number, if appropriate, or invite your customers to call back later. Make sure you let them know when you’ll be responding to messages. If you won’t be responding until after the holidays, let them know and offer another way for them to get assistance, if possible. If you have a website, you can repeat this message there or offer other ways for them to get help, either through self-service methods or via a chat bot or call centre.

Keep it short and simple

The holidays are a busy time. Your customers don’t want to spend ages listening to your voicemail-self cracking jokes or giving a heartfelt speech about the holidays. Keep your message short and sweet so your customers will stay sweet, too!

For more great customer service tips, visit Answer 365 today.