How to Make Customer Service Fun
Customer service doesn’t have to just mean straight-laced professionals on the end of the telephone line, spouting rules and regulations. Although professionalism is important, so is fun. Here are just a few ways you can make customer service fun for both your customers and your staff.
Host a friendly competition
Give your employees a chance to shine with a friendly competition that showcases their customer service skills. Actively seek out comments and criticism from your customers about specific employees, then reward the ones who receive the most positive feedback. You can also split your employees into teams for this, and reward the team that shows the most dedication to your customers’ satisfaction.
Give your customers fun ways to leave feedback
Got a customer or two that want to tell the world exactly how they feel about your business? Give them a friendly, fun platform to do so. Social media, especially videos, can allow your customers to share their experiences, both good and bad, and let you take immediate action to make your customers happy.
Celebrate your customers
Do you love your customers? Show them with a big celebration that’s all about them, not you. Give your customers loyalty rewards, perks and bonuses just for doing business with you. Make them feel appreciated by throwing them a party or having a community event with lots of freebies. This will show your customers exactly where your priorities lie, and make them loyal for life.
Give your employees more power
If you really want to make customer service fun, allow your customer service agents to lead the way. By giving them the power to reward customer loyalty, you may just unleash some very creative and effective ideas. Besides, who knows your customers better than the very staff that interacts with them daily?
For the best customer service, don’t be afraid to get creative and interactive with both your customers and your employees. It can make a huge difference for both your customers and your business.