Tips for Consistently Good Phone Communication

At Answer 365, we love providing good phone service for our clients. A key component of that is having a team that can deliver consistently superior quality phone communication.

Whether you answer your phone in-house or contract that process out to a call centre, it is crucial to your business that whoever answers your phone is trained in good, solid phone communication skills.

Here are some of our top tips for good phone communication:

• Be consistent. Have a unified approach for answering the phone.
• Be prompt and answer calls quickly.
• Be up front. If you need to put a customer on hold, let them know why and for how long.
• Speak clearly and annunciate well so you are easily understood.
• Listen! Pay close attention to what the caller is saying and take notes so you remember correctly.
• Be friendly with all callers.
• Be respectful, even with upset customers.
• Be cheerful. If you sound happy, the caller will be happier, too.
• Be thorough and make sure your callers have gotten what they need.
• Be brief and avoid long stories and personal details that can confuse the situation. Focus on the issue at hand.

For more great tips on phone communication and customer service, follow our #PhoneCommunication tips on Twitter http://twitter.com/answer_365 and Facebook http://www.facebook.com/Answer365.ca