How to Know if Your Business Needs Call Centre Services

In order to determine whether your business would benefit from call centre services, here are two primary things to explore: voicemails and hang-ups.

Voicemails

When you have a high volume of voicemail calls in your business, this indicates that callers are reaching out to you to provide the services they need. However, they’re not reaching you when they call. Instead, you have to return these calls, and this takes time. You have to gather the information, call the caller back and often play phone tag because you do not reach them on the first attempt.

Also, keep in mind that when callers cannot reach you quickly, by the time you return their calls, they may have already gone somewhere else to get their needs met.

Hang-up Calls

Also, it’s important to note how many times you’re actually getting hang-ups in your business. When callers hang up, 80% of the time they are actually going to move on to a competitor for service. To put it more bluntly, you’re giving away 80% of the potential business had by callers who hang up because there was not someone there to answer the phone.

How Call Centres Can Help

Call centres can address the concerns related to voicemail and to hang-up calls. How? Phones always get answered, 24 hours a day, 7 days a week, 365 days a year.

It’s also important to consider the fact that call centres only get paid when they do work for you. Call centres never call in sick, and there are no benefits to be paid. You only pay call centres when they work for you.

So, if you do not want to lose business due to voicemails and hang-up calls, consider using a call centre to help meet your company’s telephong answering needs.