How Call Centres Can Provide Business E-Commerce Solutions

E-commerce is on the rise. Whether you have an exclusively online business or you’re a brick and mortar store adding clicks to your bricks, you are probably finding that selling online is both profitable and needed as your business grows. With selling online comes a greater need for communication. Sometimes your customers will have questions and they’ll want the reassurance of an actual human voice. The problem? When you sell online, you’re open 24 hours a day, 7 days a week, rain or shine. You probably don’t have the manpower, however, for round-the-clock reception to answer your phones. An unanswered phone can lead to a missed sale and missed opportunity for future sales. An answered phone can make all the difference. What’s a business to do?

Call Centres Do It All
Call centres are an excellent solution for e-commerce customer service demands. As e-commerce expands, so too does the need for top-notch customer service. Call centres staff professional customer service agents who answer the phone and respond to questions according to your business’s unique specifications. You don’t need to pay someone to exclusively answer your phones: share resources with other businesses to ensure that a pro is available round the clock to answer your customers’ questions and possible sales needs.

A call centre will:

– Answer product questions

– Capture sales leads

– Offer a 1-800 hotline

– Process payments

– Organize your workflow

– Initiate tickets and direct them where they need to go

Call Centres Support E-Commerce Expansion
Online sales are going to get stronger overtime – all data points to this. Shoppers today want the ease and convenience of online shopping. They want to shop on the train. At the doctor’s office waiting room. Anywhere. Everywhere. They also want to know they can get through to their favorite stores whenever they have a question. As you sell more and more online, your business will expand. Instead of hiring a receptionist or two, contracting with a call centre is a smart and efficient way to get your customers’ needs met without the big expense. Differentiate yourself as an e-commerce superstar with a call centre that backs your e-commerce retail strategy and is there for your customers, 24-7.

When you sell online, your light is always on. When your light is on, customers want service. Give your customers the service they want, expand your online reach and presence – without the expense of bringing more employees on to your payroll. A quality call centre can transform your customer service for e-commerce from lackluster to great.