Non-Profits and Call Centres: A Perfect Match

Non-profits are on a big mission. Their mission is to change the world, one person at a time. As implied in their name, non-profits aren’t bringing in a profit. Money comes in and money goes out – cost effectiveness and affordability is what fuels the successful not-for-profit organization. Golden parachutes – or even office lunches – aren’t a reality for the average non-profit. As these organizations are always on the prowl for new ways to stretch their dollars, call centres really are a perfect match to non-profits. Why? Let’s take a look.

Call Centres Give Non-Profits Greater Spending Power
When businesses, for profit or not-for-profit, use a call centre’s services, such as remote reception or payment/donation processing, they increase their spending power. Why? They are sharing the cost of equipment, human resources, supervision and payroll with several other companies. Instead of buying the whole farm, call centres allow businesses and organizations to pick and choose which eggs they want.

Call Centres Create Profitable Campaigns
Nonprofits often need to take donations. Whether it’s setting up a toll-free number or running a limited time campaign for donations, there are ebbs and flows to a non-profits call staffing needs. Sometimes a non-profit needs all hands on deck – and sometimes they just need to save on payroll. Call centres understand this. Many call centres offer everything from the ability to process donations to the trained staff needed to launch successful and creative calling campaigns.

Call Centres Make Non-Profits More Efficient
From a board of directors down to staffs full of passionate individuals and demanding clients, non-profit organizations are often over-taxed and overworked. Simply stated, call centres take some of the weight off of a non-profit. Instead of having to manage a receptionist (or a reception team), call centres allow non-profits to focus more on their mission and less on the often expensive details of hiring, managing and paying for reception.

If you represent a non-profit and you’re looking for great ways to stretch your hard-won funding, consider using a call centre. A call centre can transform your organization into a lean and efficient engine with greater ability to run at faster speeds toward your goals. From increasing your spending power to creative donation campaigns, a call centre can help you keep your money where you want it to go – toward your mission.