If Staff Scheduling Is a Problem, a Call Centre May Be Your Solution

If staff scheduling is a problem, a cell centre may be your solution; a quality call centre can streamline and simplify your staff scheduling issues. Most of us go to the same office day in and day out but, in the oil and construction industries, job sites are often changing. Try as we might, sometimes wires get crossed and a worker can end up at the wrong rig or job site far from where he or she needs to be. When one of your workers isn’t where they need to be, this can cost priceless time and money. A call centre can help with that, and more.

The services a call centre provides are a perfect match for the oil industry. The oil industry is no stranger to communication problems as workers are often on the road and mobile. The remote dispatching, reception and scheduling services a call centre provides can significantly increase your productivity (and profit margin). Often, drivers and dispatchers need to converse back and forth repeatedly to resolve an issue. Call centres can cut that time and deliver cost savings.

Your business depends upon the reliability of your workers. When employees don’t make it in to work, regardless of the reason, employee morale and your bottom line suffer. Your dispatchers and support staff can lose precious time going through a list of workers to restaff the job location. Call centres can help with employee scheduling from no-shows to sick calls. When someone calls out or doesn’t show up at a rig site, your call centre can take over for you. If you provide your call centre with a list of backup employees to call, the call centre will then take over the task and call your back-ups until your rig or job site is fully staffed. This can be done electronically and if the employee says yes ( by pressing 1), then one of our staff hops on the line and confirms the details with the employee them reports this to the operations department

Answer 365 provides expert call centre services to the oil and construction industries throughout Canada and beyond. We know what we’re doing and we do it well. You can rely on us for all of your staff scheduling, emergency dispatch and call centre needs. We work with you, whether you need to be texted, emailed, paged, faxed or called; we are here to answer your phone and place calls when you can’t be. With over 60 years of experience in remote reception and dispatch, Canadian businesses and the oil industry trust Answer365 with the details…and it’s all about the details.