How Non-profits can Benefit from Call Centre Services

The ways non-profits can benefit from call centre services range from saving money to improved customer service. If you’re a member of a non-profit organization, you’ve seen first-hand how resources can be spread thin; coming up with the staff and technology to manage the calls required during a full-scale donations drive, for example, simply isn’t possible for many small to medium size non-profits. Even larger organizations would often prefer to avoid the call demands that such a campaign would require. Non-profits can benefit by contracting out their needs to a call centre that is well-adept in handling donation inquiries, customer service, hotlines and payment processing expertly.

Ability to Communicate with More Customers
Quality call centres have the representatives, technology and expertise required to meet the needs of non-profits today. Through using a call centre, non-profits can expand their reach and communicate with more customers. With 24-7 service, call centres are there to answer the phone with a friendly voice when your staff can’t be.

Support for Busy Seasons
As many organizations have slow times as well as busy ones, it can be difficult to appropriately staff the team required to answer phones at all times. If you are running a campaign for your non-profit on a certain week and know you’ll have more incoming calls for donations, a call centre takes away the stress you would face of having to hire temporary employees to handle the increased volume of calls.

Reduce Overhead

Hiring the staff, whether temporary or full time, to answer high volumes of calls can get costly fast. A call centre takes away all of the headaches of attracting new applicants, interviewing them, training them, supervising their work and, of course, payroll. Further, a call centre saves non-profits money as they streamline service to ensure non-profits aren’t spending needless money to staff a call centre that isn’t busy certain hours of the day or days of the week.

Secure Payment Processing

Customers and those making donations don’t appreciate it when they need to wait or call back in order to process a payment. A good call centre can handle the entire customer transaction, from the initial inquiry to taking payment information and sending it your way. 

Hotlines for Callers

Whether your non-profit needs general information lines, complaint handling or survey numbers, call centres can take the chaos of managing these away from overworked non-profits and efficiently handle any number of requests the organization may need.

Quality Service

The truth is that call centres do nothing but handle customer needs 24 hours a day and 7 days a week. As a result, call centres can provide a level of service and professionalism that most businesses simply can’t match on their own. When you team up with a call centre, you add a level of superior service to your organization that comes from years and years of experience.