Is Your Customer Service Team Battling the Summer Blues?

Customer service can be a tough job any time of the year, but summers can really get your team down if they aren’t mentally prepared for them. Summer may be fun and carefree, but the stress of working in customer service can make those longer days seem like an eternity.

Here are some tips to help your customer service team beat the summer blues so they can keep on providing great customer service.

Vacations are important

Summer may be your busiest time, but your employees still need time away from work. A good work-life balance is crucial in helping avoid burnout, so make sure your schedule allows for your employees to take their vacation time. If you can’t afford to be without them, consider bringing in temporary employees or even using the services of a call centre to cover the work. It will be worth the added effort on your part to keep your employees happy and healthy, so don’t skimp on vacation time.

Get outside

Being stuck indoors while the weather is nice isn’t just boring, it can also be unhealthy. Everyone needs a little dose of vitamin D, so give your employees a place outdoors where they can spend breaks and get away from their desk for a few minutes. These mini breaks throughout the day will help keep them energized and ready to help your customers.

Give your employees more freedom

Let your employees make as many decisions on their own as you can. If they don’t have to keep looking to managers for solutions or approval, they can take on more responsibility and more fully embrace their job as customer service agents. Being able to make decisions about customer service helps them ‘own’ their jobs and creates a sense of pride that shine through in their interactions with your customers.

Look for signs of stress

Sometimes, stress and burnout can sneak up on you. Watch your employees for signs of stress and address the problem before it gets out of hand. Something as simple as an adjusted schedule or additional training can make all the difference between a happy employee and one that can’t perform their job well, so keep ahead of the game by noticing how your employees are doing.

For more great tips on building your customer service team, visit Answer 365 today.