Does Your Business Need Remote Reception?

If you’ve ever heard the term ‘remote reception,’ you might have brushed it off as unnecessary, especially if you already have a receptionist working for you. However, you might want to reconsider. Remote reception services can offer so much more than most people realize. Here are some things to consider that might just convince you that you should give remote reception a try.

Out of hours customer service

Without a doubt, one of the biggest ways that remote reception benefits your business is by handling out of hours calls. If a customer calls after business hours, they’ll either have to leave you a message or try again the next day. With remote reception services, a live representative can either take a detailed message and forward it to you, or forward the call to someone you’ve designated to accept out of hours calls. This means no more missed calls and better service for your customers.

No need for a full time receptionist

If you work alone or in a very small office, chances are, you don’t have a full time receptionist. You may be able to handle the incoming calls yourself for a while, but what do you do on busy days or when your business grows? A remote reception service can adapt to your growing business needs, answering your calls at all hours, whether you have dozens of calls or hundreds a day. It’s a flexible service that can be adapted to any size business. Plus, if you choose to have a full time receptionist later on, remote reception can still tackle those out of hours calls for you.

Better flexibility

If you rely on a full time receptionist to answer calls, what do you do when they are out sick or on vacation? With remote reception services, you don’t have to worry about finding coverage to answer calls. You can just enjoy ‘business as usual’ and still receive all those important messages without worrying about who’ll be taking them. This can greatly reduce the stress of an unexpected or even a planned absence, which is great news for everyone.

For more information on remote reception services, or to find out if they’re a good fit for your business, contact Answer 365 today.