Ideas to Incentivize Your Customer Support Team

Customer service can be a tough job. Dealing with customers who may be angry or unhappy can be stressful, even for seasoned customer service representatives. Keep your customer support team incentivized and motivated with these simple tips.

Boost team spirit

Providing customer support can be lonely and somewhat isolating. If you spend most of your day dealing with angry customers, it can make you feel like you’re on your own. Treat your support team to the occasional group reward to keep spirits high and remind each employee that they are part of a group that is there to support and encourage each other.

Encourage work life balance

Ensuring that your customer support team members balance their work with their home life will help them avoid burnout. They’ll also be able to focus better on their job while they’re at work if they aren’t stressed out, overworked, and worried about the things they need to do at home.

Encourage your employees to leave their work ‘at work,’ and not to take the stress of the job home with them. Look at ways you can be flexible with scheduling to allow them to attend to their family’s needs. Remember, satisfied, happy employees are going to be better equipped to handle the stress of customer service more efficiently.

Encourage personal growth and productivity

Never let your team members feel like they’ll ‘just’ be in customer service forever. Encourage them to constantly learn new skills so they’ll be ready to apply for new positions within your business. Encourage creativity by assigning fun, motivational projects and reward the efforts of your team members. Remember, work doesn’t just have to be a J-O-B, it can also be F-U-N!

Give your team members power

When your team members have the ability to give customers one-off discounts, free products, and special services, they’ll feel empowered to provide even better customer service. Show your team you trust their decisions and put some power in their hands. You might be surprised how much your customers appreciate this, too.

For more great tips and advice on growing your customer service team, visit the Answer 365 blog regularly.