Benefits of Call Centres to the HVAC Industry

If you’re in the HVAC industry, you probably know the importance of great customer service. And because the HVAC industry isn’t your typical 9 to 5 workplace, you might struggle to provide excellent customer service to your clients. Fortunately, a call centre can remedy this for your business. Here’s what a call centre can offer your HVAC business and your customers.

24 hour availability

Do your HVAC technicians take service calls? Do they take them any time, day or night? Even with a fairly large staff of technicians taking calls, you’re bound to have times when there’s simply no one available to take a customer’s call. This is where a call centre can be invaluable to your business–they are available around the clock, so they can take messages and schedule call outs while you and your service technicians are fast asleep.

Call centres provide around the clock service to your customers so you can focus on solving the problems with their heating and air conditioning. This means they can take calls day or night and either schedule or dispatch a technician immediately, allowing you to better serve your clients.

Screening and designating priority cases

A call centre can help you screen the customer calls you get so you can prioritize the emergencies and offer speedier service to those customers who need you most. At the same time, you’ll be able to establish new customer relationships with those callers who want to engage your services. New customers won’t have to wait until you’re free to ask questions about your services, since the call centre representatives can answer questions for you.

Customize your service level

Whether you need round the clock answering services, bilingual representatives, or an answering service that also acts as a remote reception service, you can tailor the service level to meet the needs of your business and its customers. This allows you to run your business the way you want with the support you need to keep your customers satisfied.

For more questions about using a call centre for your HVAC business, contact the helpful staff at Answer 365 today.