5 Simple Ways to Improve Your Organizations Customer Service Today

It doesn’t take a lot of effort to improve your customer service. Small improvements can reap big results, so use these simple tips to improve your organization’s customer service today.

Thank your customers

Adding a simple ‰Û÷thank you’ to your greeting can start every call off on the right tone. Being thankful for your customers will not only make your customers happy, it will also make you want to keep them that way.

You can also thank your customers with actual ‰Û÷thank you’ notes or gifts. Not only does this build goodwill between your customers and your business, it also keeps your business on your customers’ minds as well.

Follow through with promises

If you promise to call a customer back with the resolution to a problem or question, do it. If you promise to send something to a different department for review, follow up to make sure that the review is done. In other words, make good on any promise you make to your customers, no matter how small.

Reward positivity

If you catch your employees offering great, positive customer service, reward it. Rewarding your customer service team for a job well done will motivate and inspire them to continue to improve. Positive reinforcement can be as simple as a ‰Û÷good job’ or it can be as complex as a reward system that pays your employees in gifts for their excellent service. Find what works for your business and keep striving to find new ways to praise great service.

Find your most common problem

Is there one or more things that your customers keep complaining about? Look for your most common problem or problems and find a way to fix them as soon as possible. This will not only make your customer service team more efficient, it will help reduce customer frustration overall.

Be more available

Offer your customers more than one way to reach you if there’s a problem. In addition to extended hours call centre service, consider utilizing social media to communicate with your customers and solve minor issues. Being available when they need you is one simple, but effective, way to boost your customer service quality.

For tips on keeping your customers happy, visit Answer 365 today.