10 Crimes Against Your Customer

Are your employees committing heinous crimes against your customers? Customer service crimes are rarely intentional but they can have devastating effects on your business. Here are ten ‰Û÷crimes’ your employees could be committing against the customers who count on them.

Being hard to reach

Your customers shouldn’t have to jump through hoops just to reach your employees. If they’re calling an automated phone system, facing a huge menu of options to wade through before ever reaching a live person, or limited to calling your business during ‰Û÷business hours,’ they’re victims of bad customer service.

Forcing excessive hold times

Putting your customers on hold for long periods of time isn’t just a customer service crime, it’s also terribly disrespectful. Your customers have better things to do than wait around for you to help them.

Being impossible to contact

Can your customers find your email, phone number, or even your address easily? Make sure your contact information is easy for your customers to find so they can contact you.

Not respecting customer’s time

Do your employees always call your customers back when they say they will? Do they waste customer time with endless chatter about business matters that don’t apply to your customers? Customers are busy people who may not have the time or patience to deal with bad customer service, so use their time wisely.

Not valuing loyalty

Never forget that customers who don’t feel appreciated can–and will–take their business elsewhere. Make sure you show your customers that you appreciate their loyalty, even if it’s with a good, old-fashioned ‰Û÷thank you’ every now and again.

Not being ‰Û÷social’

Customers love good social media, especially if you use it to reach out and help them with their problems or just offer great tips in your posts. Don’t skip your social media outreach!

Not solving their problems quickly

If it takes days or even weeks to resolve customer complaints, your customers could get fed up and take their business elsewhere.

Failing to offer self-service

Don’t confuse self-service with making your customers do all the work, but you should at least offer them the ability to resolve some minor service issues on their own using your website or telephone service.

Being rude or unfriendly

This crime is a big one–there simply is no excuse for being rude to your customer.

Failing to train your employees fully

If the employees dealing with your customers aren’t fully trained or educated in the ways of your business, they can’t provide the best service, and your customers definitely deserve the best.

Visit Answer365 for more tips on providing great customer service.