How to Craft Your Customer Service Mantra
Does your business have a customer service mantra? A simple statement can go a long way towards motivating your employees to provide the best customer service possible. Here’s how you can craft your own customer service mantra and provide great service to your customers.
Think about your goal
What is it you want to achieve with your mantra? Do you want to inspire your employees, remind them of their responsibilities, encourage them to think outside the box? Every company will have a different goal, but all should ultimately benefit the customers. Think hard about your purpose, and be sure to ask your employees for input. Think of your mantra like your company’s brand promise to your customers. You’ll be more likely to stick to it that way.
Keep it simple
A mantra is meant to be short and to the point. It’s no good trying to memorize a paragraph–that’s not very motivational, is it? Instead, stick to a few words or a short sentence that hits at the heart of what you are trying to achieve. You can refer to quotes for inspiration, but ultimately, you’ll feel more empowered if you create something unique for your business.
Choose something that suits your tone
If your business is a very serious one, a more somber, inspiring mantra may be just right, but if your business is more lighthearted, feel free to phrase your mantra accordingly. Ultimately, your customer service mantra is a representation of your business’s determination to support its customers, so make it as Û÷you’ as you can.
Get employees involved
Ask for your employees’ input on choosing the mantra. Their suggestions and ideas could be perfect for your business and they’ll be the ones putting your mantra to work every day. Once you find something that you feel good about, put it in writing and have your employees sign a Û÷contract’ promising to serve your customers according to the mantra. This creates a feeling of accountability and commitment that will help your employees remember what they’re working towards in their daily jobs.
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