Customer Service Training Games

Training your customer service staff doesn’t have to be all work and no play. In fact, if you make training fun, your staff will be more willing to embrace their newfound knowledge and put it to good use impressing your customers. Here are some fun customer service training games to try with your staff.

What I Can and Cannot Do

This game sounds easy, but it takes a great deal of patience and creativity to convey to customers exactly what you can or cannot do for them. Have your employees stand in a circle and choose one to be the ‘customer.’ The customer must choose an employee and make a request that they cannot possibly fulfil. The employee must think quickly and creatively to provide acceptable and practical options for the customer, much like they would in their everyday job. The more outlandish the requests, the more creative your employees will have to be, and humour is definitely encouraged.

Setting Standards

Here’s a silly game that has a serious message for your employees. Have them all line up in a row and call out commands based on random criteria. For example, have the employees take three steps forward if they’re wearing glasses, or two steps backwards if they are wearing the color blue. Occasionally pull someone from the back and put them at the front, or send the person who is furthest ahead back to the starting point. Keep this up until one person reaches a predetermined finish line.

Once an employee reaches the finish line, ask your employees if they enjoyed the game. Did they take it seriously? Probably not, because they had no idea of what to expect. Explain that customers who don’t know what to expect won’t have a good experience, either. This underlines the importance for setting and maintaining good customer services standards to keep your customers happy.

Keep your training fun and focus on the importance of great customer service. You’ll not only have happier, better trained employees, you’ll also have happier customers, too.